Microsoft has backtracked on a suggested fix it offered repeatedly on its support forum for over two months for users having problems with SkyDrive on Windows 8.1.
In a permanent message on the SkyDrive section of its support site, Microsoft now offersdetailed troubleshooting steps for affected users.
At the end of the post, it also disavows a workaround its officials had been dispensing that involved backing up SkyDrive, deleting its root folder and files and restarting the application. “If you’ve previously seen the instructions below on other posts, please DO NOT use them as they are no longer valid for SkyDrive on Windows 8.1,” the post reads.
Asked for comment, a Microsoft spokeswoman said via email on Tuesday that the company makes "every effort to ensure our support forums are functioning as a source of helpful and reliable support for our customers, which means we periodically update information to stay current. To this end, we updated the instructions for ease of use and clarity."
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